Reputation Management
Your Eyes and Ears Everywhere on the Web
The most effective way to protect your brand and manage your reputation is to track what is being said about your company or organization across each major social network
We monitor each review very closely throughout Facebook, Twitter, Yelp, City Search, and Trip Advisor. When anything related to your company is mentioned, we will gauge the sentiment and reply accordingly within 24 hours, giving your company a superior edge in customer service.
Targeted Keyword Tracking
Not only do we manage your company’s reputation on leading social networks, SM3 will track key words related to your business, your brand, your competitors, and your industry everywhere on the Internet.
Whether you want to know what is being said about your business within a 100 mile radius of your storefront or world wide, we will track targeted key words on blogs, news, social networks, and in comments.
Case Study: Dominos Pizza
After a flood of negative feedback and bad reviews, Dominos Pizza had to face the reality that their customers were simply unhappy with their product and service. If they were going to rebound from the significant drop in sales and negative sentiment, they were going to have to have to make a real impact as quickly as possible.
Instead of hiding from the negative publicity, they met their customer base on the playing field, and addressed a variety of concerns openly on Facebook, Twitter, and other review sites.
Their customers were able to detect a genuine desire to offer a better product and service, and they welcomed the opportunity to help the company achieve that. The instant turnaround in sales and public opinion has made reputation management a key priority for Dominos, and many other companies who faced with the same challenge.